Shipping and Delivery

At AFM, we value your business and strive to provide you with a seamless ordering experience. To ensure transparency and clarity regarding shipping and delivery, please review the following information:

Shipping Responsibility:

AFM does not directly handle shipping or delivery services for the products you purchase through our platform. Instead, the responsibility for arranging shipping and covering associated costs lies with you, the customer. This allows you the flexibility to choose your preferred shipping method and carrier that best suits your needs.

Shipping Costs:

The cost of shipping your order is not included in the product price and will be determined by the shipping carrier you select. Please note that shipping costs may vary based on factors such as the shipping destination, package weight, and shipping method chosen.

Delivery Timeframes:

The estimated delivery time for your order will depend on the shipping carrier and method you select during the checkout process. We recommend checking with your chosen carrier for specific delivery timeframes and tracking information. AFM does not guarantee delivery dates but will provide you with the necessary order information to track your shipment’s progress.

Shipping Documentation:

For international shipments, customs clearance and associated documentation (e.g., customs forms, import duties, and taxes) are your responsibility. Please ensure that you comply with all relevant customs regulations and requirements for your specific shipping destination.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email from AFM with tracking information. You can use this information to monitor the progress of your shipment and estimated delivery date.

Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or arrives damaged, please contact the shipping carrier directly to initiate a claim. AFM is not responsible for lost or damaged shipments, but we will provide assistance and order information as needed to support your claim process.

Minimum Delivery Timeline:

Our commitment to delivering quality products on time is our top priority. The minimum delivery timeline for orders placed with AFM is 7 business days from the date of order confirmation, subject to product availability. Please note that this timeline may vary depending on the specific product, quantity, and shipping location. We will communicate any potential delays promptly and work closely with you to find suitable solutions.

Maximum Delivery Timeline:

We strive to deliver your orders as quickly as possible, but there may be circumstances beyond our control that can affect delivery times. The maximum delivery timeline for orders placed with AFM is 14 business days from the date of order confirmation. This includes any unforeseen delays due to factors such as customs clearance, extreme weather conditions, or other logistical challenges. In rare cases where delivery exceeds this timeline, we will notify you promptly and provide a revised estimated delivery date.

Questions or Assistance:

If you have any questions or require assistance with shipping and delivery arrangements, please feel free to reach out to our customer support team at shipping@africafactorymart.com . We are here to assist you in any way we can.