Return and Cancellation Policy

At AFM, we are committed to providing our clients with exceptional products and services. We understand that there may be situations where you need to request a refund or cancel an order, and we aim to make this process as straightforward as possible. To ensure a transparent and fair experience for all our customers, we have outlined our Refund and Cancellation Policy below.

Refund Policy:

1. Eligibility for Refunds:

   • Refunds will be considered for products or services that do not meet the agreed-upon specifications or are delivered with defects.
   • Refund requests must be made within 7days of the product/service delivery date.

2. Refund Process:

   • To request a refund, please contact our customer support team at info@africafactorymart.com  with your order details and a clear explanation of the issue.
   • Our team will review your request and may require additional information or evidence to validate your claim.
   • Once approved, refunds will be processed within 4 working business days and will be issued through the original payment method.

3. Partial Refunds:

   • In some cases, partial refunds may be offered if only a portion of the product or service is unsatisfactory or non-compliant.

Cancellation Policy:

1. Order Cancellation:

   • You have the right to cancel an order within 2days after placing it, provided that the product or service has not been delivered or initiated.
   • To cancel an order, please contact our customer support team as soon as possible, providing your order details.

2. Subscription Cancellations:

   • Subscriptions can be canceled at any time. However, please note that no refunds will be issued for the remaining unused portion of the subscription period.

3. Service Cancellations:

   • If you wish to cancel an ongoing service or contract, please review the terms outlined in your service agreement or contract for specific cancellation requirements and terms.

General Guidelines:

• All refund and cancellation requests will be handled on a case-by-case basis, and AFM reserves the right to refuse any request that does not comply with this policy.
• Please ensure that you carefully review product specifications and terms of service before placing an order to minimize the need for refunds or cancellations.
• Refunds may be subject to a processing fee or restocking fee, as applicable.

By using our services and products, you agree to abide by this Refund and Cancellation Policy. We are committed to providing you with top-notch customer service and addressing any concerns you may have promptly and fairly.

If you have any questions or require assistance, please do not hesitate to contact our customer support team at info@africafactorymart.com 

Thank you for choosing AFM. We appreciate your business and trust in our services.